At Omar Flash, we take pride in providing high-quality photography accessories, cameras, and lenses. If you are not completely satisfied with your purchase, we are here to help. This Returns & Refund Policy outlines the conditions under which returns and refunds are accepted.
Eligibility for Returns
You may request a return if:
The product is defective or damaged upon delivery.
You received the wrong item.
The product does not match the description provided on our website.
Conditions for Returns
You must contact us within 7 days of receiving your order to request a return.
Items must be unused, in their original condition, and in the original packaging.
Proof of purchase or order confirmation is required.
Products that have been used, altered, or damaged by the customer are not eligible for return.
Return Process
Email us at [email protected] with your order details, reason for return, and any relevant photos.
Our customer support team will review your request and provide instructions for returning the product.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refunds
Approved refunds will be processed within 7–10 business days after we receive the returned product.
Shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you received a defective or incorrect product, we can offer an exchange for the same item at no additional cost.
Non-Returnable Items
Products that have been used, damaged, or altered by the customer.
Contact Us
If you have any questions about our Returns & Refund Policy, please contact us at:
Email: [email protected]